Contact Us

We are glad you stopped by. Whether you have a question, a correction to flag, or simply want to share feedback about something you read on this site, we want to hear from you. Our team reviews every message we receive and aims to respond within two working days.

How to Reach Us

The quickest and most reliable way to get in touch is by sending an email directly to our editorial team. We monitor this inbox regularly and treat every enquiry with care, regardless of how big or small your question may be.

Send your message to: info@rough-online.co.uk

What You Can Contact Us About

We welcome a wide range of enquiries. Here are some of the most common reasons people get in touch:

• Content queries: If something on the site seems unclear, outdated, or inaccurate, let us know. We take editorial accuracy seriously and will investigate any concern raised.
• Corrections and updates: Information in this space can change quickly. If you spot a detail that no longer reflects current facts, we appreciate the heads-up.
• General feedback: Positive or critical, your feedback helps us improve. Tell us what is working well and what could be better.
• Responsible gambling concerns: If you or someone you know needs support, please reach out. We can point you towards appropriate resources and organisations that offer free, confidential help.
• Partnership or collaboration enquiries: If you represent an organisation and believe there is a relevant opportunity to work together, feel free to introduce yourself.

What to Include in Your Message

To help us respond as efficiently as possible, please include a clear subject line and enough context for us to understand your query. If your message relates to a specific page or piece of content, mentioning the page title or URL will speed things up considerably.

A Note on Response Times

We aim to reply to all messages within two working days. During busy periods, it may occasionally take a little longer, but we will always get back to you. We do not use automated replies, so when you hear from us, it will be a real person on the other end.

Thank you for taking the time to connect with us. We look forward to hearing from you.